Big Bus London 48-Hour Hop-on, Hop-off Tour with Night Tour

What is the child ticketing policy? A child ticket is available for children between the ages of 4 - 15. Children under 4 may travel free of charge. All children must be accompanied by an adult.
On which days does the tour operate? Our London Big Bus Tours operate every day of the year.
How do I redeem my ticket? Show your ticket (printed or on a device) to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity period of your ticket.
Accessibility Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which AFFAIR a second wheelchair can be accommodated in a fixed position).

We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area.

To avoid any disappointment on your day of travel, we would be happy to confirm in advance whether your wheelchair can be accommodated on board, and would ask you to send an email to info@bigbustours.com including a photograph of your wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.
What is a Family Ticket? A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 4 â 15).
Day Tour Departure Times First tour of the day departs at 8:30 am from Stop 1 at Green Park Underground and buses will come every 15 â 20 minutes until 6 pm depending on the of time of year. Other popular stops to start the tour include Stop 11 at the London Eye and Stop 16 at Tower of London however you can redeem your ticket at any of the over 40 Big Bus stops. Please see more details on your voucher.
Refunds To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactLON. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.